First Tennessee Bank (First Horizon National Corp) - Organizational Research Paper

First Tennessee Bank (First Horizon National Corp) - Organizational Behavior - Research Paper Example Organizational behavior is an integral aspect of various successful businesses. For a more precise understanding of the organizational behavior at FTB, it is important to identify certain norms and characteristics that determine the aspects of the regional bank. Some of these characteristics of organizational behavior include, firstly, attitudes and values of employees for example company culture, social responsibility and others. Secondly, motivation and performance, which encompass factors like, job security, bonuses, raises, and employee mentoring programs. Thirdly, managerial challenges for example global competition. The three factors play a significant role in shaping FTB’s organizational culture (Marquis& Huang, 2010). Employee work rate is governable by their perception or attitude towards the job they do. Such attitudes are achievable through values and ethics that dictate the manner in which organizational operations remain executed. Upholding workplace values and ethical practices ensures that there is no friction between the leadership of organizations and the junior employees. At FTB, the following are prevalent: Differentiated customer service considers the customer’s identities, in that, services are offered to customers automatically via a software system. An example is telematics, which is a component of information technology that deals with the transfer of digitized organizational information over long distances. FTB entered into a partnership with Ensenta Corporation, a software development organization. FTB is devoted to improving convenience for its customers and at the same time enhancing efficiency within the bank’s workforce. Therefore, Ensenta assists in achieving this goal by refining the remote deposit capture (RDC) service offered to customers. RDC is an information technology system that allows bank clients to scan checks from their diverse locations and send the images to FTB remotely through the

Opeartions Management Essay Example | Topics and Well Written Essays - 250 words

Opeartions Management - Essay Example Part of the design process include the facilities that will include the facilities and equipment that will be used to produce the goods and services, as well as the information system that will be used to control and monitor the performance. The decisions of the manufacturing process are considered to be very integral to the ultimate success or failure of the system. Design is an issue in operations management since; there is a need for facility design which involves determination of capacity, location and the production facility layout. This will enable the company to know and measure its ability to supply the demanded goods and services in their right quantities at the correct time. Design will also enable the organization to determine where to place the facility with respect to its suppliers and customers, in order to be able to control the transportation cost. It is also determined by the long-term commitment of resources which cannot be changes